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                            ELD FAQ

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                            Table of Contents

                            ELD Driver Tablet Instruction Guides Bring Your Own Device: App Installation Guides Video Walkthroughs: Desktop Portal

                            To reach Apollo, please call Linxup at 877-732-4980 and select option 1 for ELD.

                            Below are frequently asked questions and answers for your ELD system.

                            Select the arrows to reveal the answers to your questions.

                             

                             

                            ELD Driver Tablet

                            Engine Synchronization (ECM connection)

                            To connect to the ECM device:

                            1. Select ‘Scan Devices.'
                            2. Wait for the device to show up.
                              • Ensure the correct ECM ID shows up.

                            For the ECM device to work properly and the ELD to be able to connect to the device and read engine data, the engine must be turned on. Keep this in mind when operating the ELD. 

                            Duty status changes, as an example, require engine parameters when generated. Make sure the engine is still running when making duty status changes. 

                            Some ELD configurations lock an ELD to a specific ECM device, in which case the ‘Scan Devices’ screen is not shown and the ELD will automatically run the diagnostic.

                             

                            ECM-Linked Devices screen
                             
                             

                            Driver Authentication

                            The ELD has three different accounts:

                            • Driver: Unique, per-driver account used by drivers Hours of Service and ELD regulations. This account records duty status changes (RODS) and allows the export of driver’s records for printout, display and agent output file generation.
                            • Support: Account used by the carrier and ELD manufacturer to setup, configure, update and troubleshoot the ELD. No duty status changes are recorded with this account and no access to driver’s record of duty status changes is permitted under the support account.
                            • Non-authenticated: All operation of a commercial motor vehicle (CMV) is recorded under this account (a.k.a Unidentified Driver) if no driver has logged into the ELD. Non-authenticated records (vehicle movement and on-duty time) are stored on the ELD as well as the carrier and should be assumed by a driver account.

                            Login using your driver’s credentials. Login IDs, and the driver’s license associated with the login ID, cannot be duplicated and are unique in the ELD system.

                            • Each driver using the system will have a unique login ID.
                            • This login name and password is for the specific driver’s use only and must not be shared with any other person (driver or not). The login name belongs to the driver and is linked to the driver’s personal information (e.g.driver’s license, etcetera). If the driver changes carrier and is now driving for a different carrier, the login name, under certain circumstances, will remain the same and it is the driver’s obligation to ask the home base carrier to update the carrier name and DOT number on the system.

                            The driver is restricted to be logged on to only one ELD at any time. In order for the driver to log on on a different mobile device, the driver must change to off duty status and logout from the previous device.

                            Driver’s unlock: In an event the driver is still logged on a ELD, but the device ceased to function or gets lost, the driver must call the home base carrier and ask for his login name to be unlocked. The unlock process will change the driver’s status to off duty at the time the driver solicited the login unlock.

                             
                             

                            Local Support Account (Initial ELD Configuration)

                            The initial configuration is only required after installing the ELD app for the first time and is no longer needed after. The objective is to initially configure a vehicle profile (tractor number, VIN number) and connect/test the ECM device connection.

                            • Configuring the ELD with the right asset
                              • The ELD has to be linked to a carrier asset (vehicle). Please tap on the truck or trailer image to pick from the asset list downloaded during login (see list below) or to manually enter (if allowed) a new truck or trailer. Once you select a tractor or trailer from the downloaded list the ELD will always use the VIN number, license plate and registration state displayed on the list: 

                             

                            Vehicle Profile screen

                             

                            • Establishing ECM Connection
                              • Before a driver can operate an ELD, the ELD must be synchronized to the vehicle’s engine using what is known as an Engine Synchronization Module (ECM) which is very common on GPS trackers.
                              • Before scanning and connecting to an ECM device, make sure your ELD has Bluetooth functionality enabled:

                             

                            ELD alert notification

                             

                            • We highly recommend installing a label or decal on the vehicle’s dashboard with the ID of the ECM device installed on the vehicle. Also, write down this ECM ID.

                             

                            ECM-Linked Devices screen

                             

                            • To connect to the ECM device, tap on Scan Devices, wait for the device to show up (make sure the correct ECM ID shows up)
                            • For the ECM device to work properly and the ELD to be able to connect to the device and read engine data, the engine must be turned on. Keep this in mind when operating the ELD.
                            • Duty status changes, as an example, require engine parameters when generated. Make sure the engine is still running when making duty status changes. Some ELD configurations locks an ELD to a specific ECM device, in which case the Scan Devices screen is not shown and the ELD will automatically run the diagnostic.

                             

                            ECM-Linked Devices screen

                             

                            • A diagnostic is performed to make sure the ELD is fully compliant and ready for driver operation.

                             

                            ECM-Linked Devices screen

                             

                            • When you open the ELD app for the first time, you need to approve the following permissions:

                             

                            App Permissions pop ups

                             

                            • You also need to give permission for the app to show over other apps:

                             

                            App Permissions in Settings

                             

                            • You also need to synchronize the ELD with the portal at least once. Tap on ‘CONFIGURE:’ Wait until the ELD is synchronized with the server and the following message is received:

                             

                            ELD Configuration pop ups
                             
                             

                            Exporting the ELD Output File

                            The following export methods are supported: 

                            USA 

                            Option1 - Telematics using Wireless Web services.

                            Option2 - Local using both: USB2 and Bluetooth. 

                            To submit the Output File to an authorized safety official, the driver selects the ‘Export ELD Data File’ from the Logbook screen. The driver, then, will select one of the following methods: 

                            • Agent External Storage: The ELD will first verify the external storage device is compatible with FMCSA specifications by validating the contents of file “ELDUSBTX.TXT”. After positive validation, the ELD will save the data file on the FMCSA-provided external storage device. 
                            • Bluetooth Transfer: After selecting this option, the authorized safety official will pair and verify PIN with the driver. Once the Bluetooth devices are paired, the safety official’s technology equipment will transfer the output file to the FMCSA website using Web services. 
                            • FMCSA web service: This option securely communicates to FMCSA’s end-point and obtains submission ID. 

                             

                            NOTE: An email share option is also available for drivers to share Print/Display logs and ELD Data File by sending an email to any destination. 

                             

                            Canada 

                            The ELD must be connected to the ECM and reading engine data in order to export the output file. If engine data is not available, you will see a notification indicating ECM connection is missing: 

                            There are two different ways to export the output file, you can share (tap on ‘SHARE’) the output file with a third party or you and email the output file to a government agency. In both cases, enter the file comment provided by the roadside inspector and tap on ‘AGENT.’

                             

                            Missing ECM Connection pop up
                             
                             

                            Selecting a Vehicle Profile (Assets)

                            Before driver’s logs can be exported and shared with an authorized agent, the driver must update the correct vehicle information. Please tap on the truck or trailer image to pick from the asset list downloaded during the login (see list below) or to manually enter (if allowed) a new truck or trailer. Once you select a tractor or trailer from the downloaded list the ELD will always use the VIN number, license plate and registration state displayed on the list.

                             

                            Vehicle Profile screen
                             
                             

                            Configuring the ELD Before Operation

                            Read this chapter before operating the ELD! 

                            Confirm you have received all required components, make sure your account was created and you have access to the ELD online portal. 

                            To save time in the future, we recommend you print a copy of this document and keep it inside the cab. This document contains critical information to properly operate your ELD and a list of malfunctions and how to resolve them. It is also recommended to write down your ECM device’s identifier (shown below) on a separate location in case you lose this document. 

                            In some instances, this manual uses Icon Keys to direct your attention to specific and important information. See the different icons on the left. 

                            What you need before operating the ELD?

                             

                            Parts needed for ELD - mobile device, ECM + adapter, harness, and access to the ELD online portal

                             

                            Your mobile device (where the ELD app is running) must have the following:

                            • Bluetooth enabled
                            • Be connected to the internet either with a cellular data plan or connected to a hot spot

                             Installing the ECM device: 

                            Please plug the ECM device to the vehicle’s diagnostic port. In some cases, you might need to use the ECM adapter to plug the device on J1939 port. 

                            Locate the diagnostic port (see image below for possible locations depending on vehicle’s make, model and year). 

                             

                            NOTE: For the ELD to remain compliant, it must remain connected to the ECM device and read engine data. Engine data is only available when the vehicle’s engine is turned on.

                             

                            Port locations highlighted in a vehicle
                             
                             

                            ELD Diagnostics

                            Once connected to the ECM device you can run an ELD diagnostics (accessible from the top-right menu). The diagnostic checks critical components on your ELD and all areas must pass the test in order for you to remain complaint.

                             

                            Diagnostic screen

                             

                            Bluetooth and ECM connection status: The ELD must be able to read engine data at all times. Make sure the Bluetooth and ECM connection indicators remain green. If the indicator turns red, please go to ‘Scan Devices’ and connect to the ECM-linked device.

                             

                            Bluetooth and ECM Connection icons
                             
                             

                            Driver Profile (Preferences)

                            We recommend verifying the driver’s profile. Please make sure the information is correct: carrier name, your rule set (60-hour or 70-hour) and the home base time zone.

                            Select the ruleset drop-down to change rule set from 60h to 70h and vice versa. Select the units of measurement (miles, gallons, kilometers or liters).

                            Starting 24h time is set by your carrier but could be changed at any time. Just keep in mind that the new 24h starting time will take effect on your next cycle (after the 36h restart).

                             

                            Driver Profile screen
                             
                             

                            Personal Use (PU) and Yard Moves (YM)

                            As a driver, current regulations allow up to 75 Km of driving for personal use. This provision allows you to, for instance, drive to the nearest rest area, drive home among other reasons. The ELD will prompt you to add a pre-defined remark or type a different reason.

                            • The ELD must be connected to the ECM device in order for the Personal Use provision (button) to be available.

                            Once you have reached the 75 Km limit you will receive a notification and you will be automatically switched to Driving duty status. 

                            If the ELD shuts down (e.g. power loss) or restarted, you will be prompted to either exit or continue the Personal Use status:

                             

                            PU Alert notifications

                             

                            The ELD also allows you to drive the vehicle inside a yard. Please, switch to Yard Move (YM button) before putting the vehicle in motion. If the vehicle’s speed exceeds 32 Km/h you will be switched (automatically) to Driving duty status. 

                            Same as Personal Use, if the ELD is restarted, you will be prompted to either remain in the Yard Move status or exit such a status.

                             
                             

                            ELD Main Operation Screen

                            Apollo Home Screen

                             

                            Changing Duty Status

                            • To change the duty status, tap on the desired duty status button. Changing to (and out of) ON-DUTY, YARD and PERSONAL will prompt you to select a pre-defined remark or enter your own remark. When coming out of ON-DUTY status, you can input the number of gallons fueled into the vehicle which are required for proper IFTA reporting.

                            Time Remaining

                            • The three donuts constantly show the actual time spent on each status (driving, ON-Duty, and cycle ON-Duty). The corresponding donut will turn yellow or red to indicate proximity to the time limit.

                            Recap

                            • Tap on the ‘ON-Cycle (see recap)’ donut to see how much ON-Duty time will be removed once the 7th or14th day is reached. The recap summary message also tells you the day and time when the next available recap will take place.
                            • This information has immense value for the driver, so you can plan your weekly cycle and be aware of the time you will get back each day, after the 7th or 14th day (according to the currently selected ruleset).

                             

                            Recap on Apollo Home Screen

                             

                            Deferral

                            • You, as a driver, may split the off-duty time over any two consecutive days by deferring a maximum of two hours of the required daily off-duty time from the first day to the second day and increasing the total driving and on-duty times in the first day by not more than two hours. To make use of deferral of daily OFF-Duty time, tap on the ‘Deferral’ checkbox on the ELD’s main screen. If you have taken the required 10-hour OFF-Duty time for the current 24-hour period, then no deferral time is needed, and a notification will show you are in such situation:

                             

                            OFF-Duty alert pop up

                             

                            If you would like to defer time to the next day, use the slider to select how much time you would like to defer:

                             

                            Enter Deferred-Time pop up

                             

                            Once you select how much time you want to defer, you will need to confirm:

                             

                            Alert for deferring off-duty time pop up

                             

                            For the current and the next day, your main ELD screen will show information regarding your deferred time and when OFF-Duty time is fully taken in order to remain compliant with Hours-of-Service regulations:

                             

                            Apollo Home Screen

                             

                            Possible Violations

                            • This area shows the closest possible violation. It also triggers a notification pop-up one hour before the violation and another one thirty minutes before the next possible violation.

                            Annotations & Remarks

                            • When changing to (and out of) ON-DUTY, YARD, and PERSONAL duty status, the ELD will show you the pre-defined remarks to simplify the use of the ELD. You can also type your own remark:

                             

                            Remark for ON-DUTY pop up

                             

                            Fuel Purchase Capture (IFTA Report)

                            • Please, enter the number of gallons put in the vehicle (when refueling) for an accurate IFTA report:

                             

                            Remark for ON-DUTY pop up

                             

                            Co-Driver Operation (Authentication & Remarks)

                            • A co-driver can authenticate by tapping on the currently active driver button (which brings the login screen) or the co-driver can go to the menu and select the Co-Driver Login option.

                            Roadside Inspection Mode

                            • If you are stopped on the road, we recommend you enter the Roadside Inspection Mode by tapping on the button. This mode allows you to export the Printout/Display document as well as exporting the ELD data file:

                             

                            DOT Inspection screen

                             

                             
                             

                            Certifying your Records and Log Edits

                            Every duty status change must be certified before exporting the driver’s logs. Select the ‘Certify Logs’ option from the menu to list all unverified logs. Select each day and tap on the ‘Certify’ button. At the end of each 24-hour period, the ELD will automatically prompt the driver to certify logs for the last 24 hours period. During the driver login and logout, the driver will be prompted to certify the logs.

                             

                            Certify Logs confirmation pop up

                             

                            You can also certify your logs at any time by going to the main menu and selecting ‘Certify Logs.’ Select the day or days you would like to certify:

                             

                            Certify Records screen

                             

                            Select the 24-hour period you want to certify then tap on the ‘CERTIFY’ button. You need to agree to the statement. 

                            To view your Logbook, edit your logs or export Logs/ELD data file, go to the ‘Logbook’ option in the menu.

                             

                            Logbook screen

                             

                            You can move to a different day by selecting the left and right arrows: 

                            The ‘Logbook’ tab shows the logbook for the selected day and the Logs tab has a list with all the logs for that day, where you can edit an existing log. You can use the mobile device’s swipe option to move between the ‘Logbook’ and the ‘Logs’ tabs:

                             

                            Logs screen

                             

                            Adding, deleting and editing an existing record (log): On the ‘LOGS’ tab select the edit icon. Make the necessary changes, input the mandatory remark explaining the reason of the change and then ‘Confirm Changes.’ Remember, driving time can only be increased, on automatically recorded records; and deleted, reduced or increased on manually recorded records! 

                            Your ELD must be synchronized to your tractor’s ECU (via ECM device). Failure to read engine values will make you non-compliant.

                            Daily ON-DUTY, cycle ON-DUTY and possible violations will be calculated according to the new record change.

                             

                            Logbook screen
                             
                             

                            Assumption of Unidentified Logs

                            During the login process, you will be prompted to review the existing unidentified logs.

                            If the unidentified logs do not belong to you, just tap on ‘SKIP.’ If some, or all, unidentified logs belong to you select ‘REVIEW LOGS,’ select the checkbox associated to the logs that belong to you and assume the logs. The carrier can later revert those logs back to unidentified if needed for which you will be asked to confirm.

                             

                            Review Unidentified Logs pop up
                             
                             

                            Motor Carrier Suggestions

                            For time to time, the carrier you work with may suggest some changes to your logs. You are responsible for assuming or rejecting those suggestions.

                            Carrier-proposed edits will show on your ELD at various times. They will show during login and logout process and they will also be shown as a new ELD message on the main screen:

                             

                            Notifications on Apollo Home Screen

                             

                            Carrier-proposed log edits are shown during the login, logout and in the message inbox (see image above).

                            Please make sure:

                            • You are not driving while attending to carrier-proposed log edits.
                            • You re-certify your ELD records if a carrier-proposed log edit is assumed.

                            Once you tap on the ‘ELD message’ button, a list of carrier-proposed log changes will be shown:

                             

                            Carrier Proposed Edits screen
                             
                             

                            ELD Exports

                            The ELD software is able to share a Printout (or Display) the Logbook for the current plus the previous 14 days and/or export the ELD output file via email (as a preferred method).

                            Go to the menu and select ‘Roadside Inspection’ mode. This is a single step process. Enter the file comment provider by the roadside inspector accessing the tablet and tap on ‘PRINT-DISPLAY LOGS.’

                             

                            DOT Inspection screen

                             

                            Exporting the ELD output file

                            The following export methods are supported when exporting logs:

                            USA 

                            Option1 - Telematics using Wireless Web services.

                            Option2 - Local using both: USB2 and Bluetooth.

                            To submit the Output File to an authorized safety official, the driver selects the ‘Export ELD Data File’ from the Logbook screen. The driver, then, will select one of the following methods: 

                            1. Agent External Storage: The ELD will first verify the external storage device is compatible with FMCSA specifications by validating the contents of file “ELDUSBTX.TXT”. After positive validation the ELD will save the data file on the FMCSA-provided external storage device. 
                            2. Bluetooth Transfer: After selecting this option, the authorized safety official will pair and verify PIN with the driver. Once the Bluetooth devices are paired, the safety official’s technology equipment will transfer the output file to the FMCSA website using Web services. 
                            3. FMCSA web service: This option securely communicates to FMCSA’s end-point ad obtains submission ID.

                             

                            NOTE: An email share option is also available for drivers to share Print/Display logs and ELD Data File by sending an email to any destination.

                             

                            Canada

                            The ELD must be connected to the ECM and reading engine data in order to export the output file. If engine data is not available, you will see a notification indicating ECM connection is missing:

                             

                            Missing ECM Connection pop up
                             
                             

                            ELD General Messages and Notifications

                            Notifications are shown while operating the ELD. Some of them are errors, warnings, or just specific information regarding an operational change. These are the most common notifications:

                            During authentication:

                            • You are logged on a different device: A driver can only use credentials to login to one ELD. The same driver account cannot be used on multiple ELDs. If you lost your ELD while authenticated, contact your company, and ask them to Unlock your account. You will be able to login after your account is unlocked.
                            • Wrong authentication: Make sure your Username and Password are correct. Also, make sure you have internet access and good upload/download speed. 
                            • Downloading _________ (e.g., shipments, events, violations, etcetera) error: Make sure you have internet access and good upload/download speed. 

                            Unidentified Driving: Once the vehicle begins moving a Driving event is created. The ELD will show a visual and audible notification indicating to the driver they need to stop and authenticate on the ELD. The driver could continue to the destination, authenticate later, and review/accept unidentified events.

                             

                            Authenticate Warning pop up

                             

                            Logs Certification: At the beginning of every 24-hour period, the ELD shows a notification to the driver asking to certify the logs for the previous day or past days. You can select not to certify your logs (yet), certify the previous 24-hour period or all pending logs.

                             

                            Certify Logs pop up

                             

                            Once you are ready to certify your logs, please agree to the following statement:

                             

                            Certify Logs confirmation pop up

                             

                            Automatic Driving status with multiple drivers authenticated: If the vehicle moves, there is more than one driver authenticated on the ELD and no driver is on Driving duty status; the ELD shows an audible and visual notification prompting drivers to select the driver currently operating the vehicle.

                             

                            Driver confirmation pop up

                             

                            Carrier-proposed log edits: If the carrier’s back-office personnel propose a change to the driver’s logs, a notification is shown on the ELD. The driver can assume or reject the carrier-proposed edits during login, logout or by taping on the new message icon. 

                            Notification of carrier-proposed edits during normal ELD operation:

                             

                            Notifications on the Apollo Home Screen
                             
                             

                            ELD Diagnostics and Malfunctions (Resolution)

                            DIAGNOSTICS: 

                            1. Power Data/Compliance Diagnostic (ECM parameters must be available within 1 minute of powering the vehicle’s engine on) 
                              • Resolution: Make sure you are connected to the ECM device. On the menu, go to ‘Scan Devices’ and select your ECM device. Make sure all engine parameters pass the diagnostics (all green).
                            2. Engine Synchronization Data Diagnostic (not all ECM parameters are available when the ELD records an event e.g., duty status change)
                              • Resolution: Make sure you are connected to the ECM device. On the menu, go to ‘Scan Devices’ and select your ECM device. Make sure the diagnostic passes all engine parameters (all green).
                            3. Missing Required Data Elements Data Diagnostic (other required data e.g., location, coordinates) not available when recording an event
                              • Resolution: Make sure the GPS module is enabled on your ELD.
                            4. Unidentified Driving Records Data Diagnostic (more than 30 minutes of driving without a driver logged on the ELD)
                              • Resolution: You are not logged in on the ELD and the vehicle moves for an extended period of time. Please login and select your Driving time.
                            5. Timing Compliance Diagnostic
                              • Resolution: Go to Settings on your mobile smart device and make sure Date/Time is set to automatic and synchronized with the network. 
                            6. Positioning Compliance Diagnostic
                              • Resolution: Make sure your tablet has location services enabled and you are connected to the ECM device.

                             

                            MALFUNCTIONS (most malfunctions relate to a Diagnostic, but a malfunction generated when the same diagnostic occurs for at least 30 minutes in the last 24 hours): 

                            P- Power Compliance (related to diagnostic 1) 

                            E- Engine Synchronization Compliance (related to diagnostic 2, for instance multiple periods of no ECM data that, when added together are more than 30 minutes in the last 24 hours) 

                            T- Timing Compliance (the time on the ELD, compared to an external time source are different) 

                            • Resolution: Make sure the date and time on your mobile device is properly set. DO NOT (manually) change the date or the time on your ELD.

                            L- Positioning Compliance (no location available, (related to diagnostic 1) 

                            R- Data Recording Compliance (monitor storage capability to store records) 

                            • Resolution: Make sure you have sufficient internal storage on your ELD. Delete files if necessary. 

                            S- Data Transfer Compliance (ELD records not able to be uploaded) 

                            • Resolution: You do not have internet access. Restart the ELD (if needed) and confirm you reconnect to the network.
                             
                             

                            Driver Inspection Reports (DVIR)

                            Select the ‘DVIR’ button on the main screen. The tap on the ‘+’ button (bottom of screen) to select the applicable region (USA, Canada Schedule 1, or Canada Quebec). Additional options are available for Quebec compliance: heavy vehicle, bus, and motor coach. 

                            A compliant checklist is below. Select any defect you might have found during your vehicle and trailer inspections. On the last step enter a remark and indicate if the defects were corrected or not.

                             

                            Vehicle Inspection Regulation pop up on Inspection Reports screen

                             

                            Select the item with defects and tap on ‘NEXT.’

                             

                            Vehicle Information screen

                             

                            We have separated items under the C-TPAT 17 agreement to help you reduce border delays (if applicable) and minimize risks. 

                            Check all. Minor and major, defects accordingly. Take pictures of defects and upload to the ELD portal which can be shared later.

                            On the last step, enter the remark and sign the inspection report:

                             

                            Driver's e-Signature screen

                             

                            If defects were found and corrected, you can ask the mechanic for a signature. There is a third, optional signature which some carriers require before a vehicle leaves the yard. 

                            You can take up to 9 different pictures. Once you are done select ‘Upload.’

                             
                             

                            Shipments (connecting to brokers, shippers, receivers & carriers)

                            The new ‘Shipment Sync’ feature, allows drivers, motor carriers, brokers, shippers, and receivers to be connected and share shipment information in real-time. Shippers and receivers can confirm the exact arrival time, the bay number assigned to the driver, safe parking instructions, and additional notes. This information is shared instantly with drivers, allowing them to better plan their routes, rest times and minimize dock waiting time. Here is a general overview of ‘Shipment Sync:’

                             

                            Shipment screen

                             

                            First, you need to create the shipment (see image above). Once the shipment is uploaded to the ELD portal, the carrier can share the shipment with brokers, shipper, and receiver. 

                            On the new ‘Shipments’ tab (online portal), motor carrier personnel can see all shipments created by drivers. A pop-up window is displayed once the ‘Details’ link is clicked. The motor carrier can share these ETAs with the broker and pickup/delivery warehouses. To do so, the motor carrier just needs to input the email address of every entity they want to share the shipment information with and save the shipment.

                             

                            Shipment Details pop up

                             

                            Once the shipment is saved on the ELD portal an email (from domain: shipment-sync.com) is sent to each destination. Shippers and receivers (independently) can input the specific warehouse arrival, bay number, safe parking information and additional notes. Information about the motor carrier, the driver’s first and last name, shipping document, last known location is shown on the left pane. The last know location is updated every time the page is loaded.

                             

                            Update Shipment screen

                             

                            Once the shipment information is saved, an instant notification is sent to the driver including all the details added by the pickup/delivery personnel, keeping the driver always updated.

                             
                             

                             

                            Instruction Guides

                            ELD Driver's Reference Guide

                            Logging In

                            • Enter the driver’s username and password and select the Login button.

                             

                            NOTE: The driver’s credentials are created by the Administrator on the Apollo Admin Portal.

                             

                            apollo (e-Dash) ELD login screen

                             

                            • Driver Account: This is an individual, driver-specific account tailored for managing Hours of Service and adhering to ELD regulations. It meticulously logs duty status changes (RODS) and facilitates the export of a driver’s records for printing, display, and the generation of agent output files. 
                            • Support Account: This account is utilized by the carrier and ELD manufacturer for the setup, configuration, updating, and troubleshooting of the ELD. Unlike the Driver Account, no duty status changes are recorded here, and access to the driver’s record of duty status changes is not permitted under the Support Account. 
                            • Non-authenticated Account: In the absence of a logged-in driver, all operations of a commercial motor vehicle (CMV) are recorded under this account, also known as ‘Unidentified Driver.’ Non-authenticated records, including vehicle movement and on-duty time, are stored on both the ELD and the carrier systems and should be attributed to a driver account when assumed.

                             

                            Change Password screen

                             

                            • Drivers can change their password by selecting 'Change Password.' At this step, the driver will need their username and License number associated with their driver profile.

                             

                            Vehicle Profile

                            • Configuring the ELD with the right asset:
                              • The ELD has to be linked to a Tractor (vehicle). Please tap on the truck and/or trailer image to select your equipment from the downloaded carrier assets list. You can also add a new tractor or trailer (if allowed by your carrier) by selecting the ‘+’ button located on the top right of the screen. Once a new asset is created on the ELD, the asset information is broadcasted to the ELD portal and other ELDs operating under the same carrier. Once you select a tractor or trailer from the downloaded list, the ELD will always use the VIN number, license plate and registration state displayed on the list.
                              • After the first initial login, the system will automatically configure previous vehicle profile information. Please be sure to confirm you are still connected to the listed vehicle and/or trailer.
                              • Each driver using the system will have a unique login ID. The driver is restricted to be logged on to only one ELD at any time. In order for the driver to login on a different device, the driver must change to off duty status and logout from the current device. Language for the Apollo ELD App can also be updated from this screen.

                             

                            Vehicle Profile screen

                             

                            ECM - Linked Devices (Pairing your JBUS and Mobile Device/Tablet)

                            • Establishing ECM Connection: Before a driver can operate an ELD, the ELD must be synchronized to the vehicle’s engine using what is known as an Engine Control Module (ECM) which is very common on GPS trackers. 
                            • Before scanning and connecting to an ECM device, make sure your ELD has Bluetooth functionality enabled:

                             

                            Selecting 'Scan Devices' on ECM-Linked Devices screen

                             

                            • For the JBUS (ECM) device to work properly and the ELD to be able to connect to the device and read engine data, the engine must be turned on. Keep this in mind when operating the ELD. Duty status changes, as an example, require engine parameters when generated. Make sure the engine is still running when making duty status changes. Some ELD configurations locks an ELD to a specific ECM device, in which case the Scan Devices screen is not shown and the ELD will automatically run the diagnostic.
                            • To connect to the ECM device, tap on ‘Scan Devices’ and select the serial number for the correct device. This will automatically route you to the next screen.

                             

                            Selecting 'Scan Devices' on ECM-Linked Devices screen

                             

                            • You will then be taken to a Diagnostics screen to confirm the tablet is receiving all information required from the JBUS device. Select ‘Run ELD Diagnostic’ if you would like to confirm all information is being received from JBUS (All fields should be green).
                            • Then select ‘Continue’ to proceed to the next screen.

                             

                            Selecting 'Run ELD Diagnostic' on Diagnostic screen

                             

                             Hours of Service: ELD Main Operation Screen

                             

                            Apollo Home Screen

                             

                            • Bluetooth and ECM connection status: The Electronic Logging Device (ELD) must consistently access engine data. Ensure that both the Bluetooth and ECM connection indicators remain in the green status. If the indicator shifts to red, access the menu options, select Scan Devices and establish a connection with the ECM-linked device.

                             

                            Bluetooth and ECM Connection status

                             

                            • Changing Duty Status: To change the duty status tap on the desired duty status button. The chosen duty status will consistently appear in navy blue. Drivers should always select On-Duty at the start of their shift and Off-Duty at the end of their shift. 
                              • If a driver lacks access, the Personal and Yard statuses will appear in grey. Conversely, if the administrator has granted the driver permission to use these statuses, they will be displayed in green. 
                              • As a driver, current regulations allow up to 75 Km of driving for personal use. This provision allows you to, for instance, drive to the nearest rest area, drive home among other reasons. The ELD will prompt you to add a predefined remark or type a different reason. The ELD must be connected to the ECM device in order for the Personal Use provision (button) to be available. Once you have reached the 75 Km limit you will receive a notification and you will be automatically switched to Driving duty status. 
                              • The ELD also allows you to drive the vehicle inside a yard. Please, switch to Yard Move (YM button) before putting the vehicle in motion. If the vehicle’s speed exceeds 32 Km/h you will be switched (automatically) to Driving duty status.
                            • Annotations & Remarks: When changing to (and out of) ON-DUTY, YARD and PERSONAL duty status, the ELD will show you the pre-defined remarks to simplify the use of the ELD. You can also type your own remark. The remarks are then added to the daily log.

                             

                            Remark for ON-DUTY pop up

                             

                            • Co-Driver Operation: A co-driver can authenticate by tapping on the currently active driver button (which brings the login screen) or the co-driver can access the menu options and select the Co-Driver Login option.

                             

                            DRVTWO TEST screen

                             

                            • Time Remaining: The three donuts constantly show the actual time spent on each status (Driven, ON-Shift and ON-Cycle). The corresponding donut will turn yellow or red to indicate proximity to the time limit.
                            • Recap: Tap on the ‘ON-Cycle (see recap)’ donut to see how much ON-Duty time will be removed once the 7th or 14th day is reached. The recap summary message also tells you the day and time that the next available recap will take place. This information has great value for the driver, so you can plan your weekly cycle and be aware of how much time you will get back each day, after the 7th or 14th day (according to the currently selected ruleset).

                             

                            Recap on Apollo Home Screen

                             

                            • Possible Violations: This area shows the closest possible violation. It also triggers a notification pop-up one hour before the violation and another one thirty minutes before the next possible violation. See screenshot to the right. You can review all violations collectively by accessing the menu options.
                            • Normal Conditions: Also known as ‘Adverse Conditions’ will only activate each day when nearing shift Driving/On-Duty time. This option should only be utilized if FMCSA guidelines are met.
                            • Roadside Inspection Mode: If you are stopped on the road, we recommend you to enter the Roadside Inspection Mode by tapping on the green officer button. This mode allows the DOT officer to Print or Export the drivers logs. Once the DOT inspection is completed, the driver will need to enter their password to return to the Apollo Home Screen.

                             

                            Apollo Home Screen

                             

                            • Inspection Reports: Select the Inspection Reports button from the bottom of the Hours of Service screen to complete your vehicle inspection report (also known as DVIR or Pre/Post Trip Inspection).

                             

                            NOTE: Drivers must manually click the inspection reports button to complete their pre/ post trip inspections each day. Adding remarks like Pre-TI and Post-TI are just annotations/ notes to the daily log.

                             

                            DOT Inspection screen

                             

                            • Tap on the green circle with the + button to begin a new inspection. A pop up box will appear where the driver can confirm who is inspecting the vehicle, the type of inspection performed based on if the driver is at the beginning or end of their shift and the applicable region. 
                            • A compliant checklist is then shown. Select any defect you might have found during your vehicle and trailer inspections. On the last step enter a remark if needed and indicate if the defects were corrected or not. 
                            • Driver must then e-sign the inspection. After the driver uploads their first inspection, the system will adopt the signature so that the driver does not have to sign the report each time. If defects were found and corrected, you can ask the mechanic for a signature. There is a third, optional signature which some carriers require before a vehicle leaves the yard. 
                            • Optionally, you can take up to 9 different pictures and upload them to the report. Once you are done select 'Upload.' 
                            • The completed inspection report will appear as a PDF form. Driver can review by clicking next or return to the main menu by clicking the back button on the device.

                             

                            Menu Options

                             

                            NOTE: Access menu options by clicking either the hamburger menu at the top left or the three dots at the top right of the screen.

                             

                            Menu Options on Apollo Home Screen

                             

                            • Logbook: Through the Logbook menu option, the driver has the capability to view their logbook, make edits to their logs, and export log and ELD data files. The Logbook tab displays the graph for the chosen day, while the Logs tab shows the individual events recorded in the daily logs. You can change the date by selecting the left and right arrows near the date at the top right.

                             

                            Logbook screen

                             

                            • Driver Profile: In this section, drivers can review their driver settings and make updates to their rule set if necessary. If the driver operates under any exemptions, this section enables them to modify the type of exemption and toggle it on or off as required. The ability to manage exemptions from the tablet is contingent on the Administrator enabling this setting through the Apollo Admin portal.
                            • Certify Records: Every duty status change must be certified before exporting the driver’s logs. Select the ‘Certify Logs’ option from the menu to list all unverified logs. Select each day and tap on the 'Certify' button. At the end of each 24-hour period, the ELD will automatically prompt the driver to certify logs for the last 24 hours period. During the driver login and logout, the driver will be prompted to certify the logs.

                             

                            Certify Records pop up

                             

                            • Shipments: The Shipment Sync feature, allows drivers, motor carriers, brokers, shippers, and receivers to be connected and share shipment information in real-time. Shippers and receivers can confirm the exact arrival time, the bay number assigned to the driver, safe parking instructions, and additional notes. This information is shared (instantly) with drivers, allowing them to better plan their routes, rest times and minimize dock waiting time. This section also allows drivers to input shipping or bill of lading numbers into their daily log by simply entering the number and saving the information.

                             

                            NOTE: If there are multiple numbers, drivers can use a comma to separate them.

                             

                            Shipment screen

                             

                            ELD Driver process diagram

                             

                            • Documents: Uploading documents through the ELD enhances efficiency, accuracy, and compliance by providing a centralized location for essential records. This section provides the capability to upload documents (such as accident photos, bills of lading, citations, etc.) that drivers can later view on the tablet or the Admin portal. Click the green circle with the + symbol to start adding documents.

                             

                            Document List screen

                             

                            Document Information pop up

                             

                            Document Information pop up

                             

                            • Fuel Receipts: Allows the driver to capture and manage digital images of fuel receipts, link them to specific trips, and provide a comprehensive record for reporting and compliance purposes. To Create a new Fuel Receipt click on the plus icon and enter in the required information. You must upload a picture of the receipt from the tablet.

                             

                            Fuel Receipt screen

                             

                            Fuel Receipt Information pop up

                             

                            Fuel Receipt Information pop up

                             

                            • Logout: The system will not allow you to log out if your status has not been set to 'Off Duty.'
                            • If the driver logs out from the Hours of Service app and the vehicle is detected going over 5mph, Unidentified Driving Events are automatically created under the Unidentified Driver account. When an Authenticated Driver logs into the Hours of Service app, these events can then be accepted by the driver or be left in the Unidentified Driver account. However, the app prevents Unidentified Driving for vehicles in AOBRD mode. Unidentified Driving events assigned by Personnel via portal can be rejected by the driver. 
                            • Finally, upon tapping the 'Logout' button, the authenticated driver who accessed the Hours of Service app will be signed out, and the app will be fully closed, ensuring that neither ELD service nor JBUS service runs in the background.
                             
                             

                            Apollo ELD Driver Manual (iOS)

                             
                             

                            Apollo ELD Driver Manual (Android)

                             

                             
                             

                            Roadside Inspection Process Guide

                            NOTE: If you have eFleetSuite, contact your admin to send your logs for the roadside inspection.

                             

                            From the Apollo Home, screen select the ‘officer’ icon:

                             

                            Selecting the Officer icon on the Apollo Home Screen

                             

                            DOT Officer will have the options to choose how they want to review the logs:

                             

                            Options available to view logs on DOT Inspection screen

                             

                            To exit the DOT Inspection Screens, the driver will need to enter their password.

                             

                            Enter Password pop up on DOT Inspection screen

                             

                            This will take you back to the Apollo Home screen:

                             

                            Apollo Home Screen

                             

                            Go Back to the DSA to enable Linxup ELD to access Linxup ELD Logs.

                             

                            Selecting 'Enable Linxup ELD' on ELD Data Service screen

                             

                            After selecting ‘Enable,’ the option for ‘Linxup ELD’ will appear. Select this to sign into Linxup ELD:

                             

                            Selecting 'Linxup ELD' on ELD Data Service screen

                             

                            Enter in Username and Password.

                             

                            Linxup ELD Login

                             

                            From the Linxup ELD Home Screen select 'Roadside Inspection.'

                             

                            Selecting 'Roadside Inspection' on Linxup ELD Home Screen

                             

                            DOT Officer will have the options to choose how they want to review the logs:

                             

                            Roadside Inspection screen

                             

                            To exit the DOT Inspection screens, the driver will need to enter in their password:

                             

                            Reauthenticate pop up

                             

                            This will take you back to the Linxup ELD Home Screen:

                             

                            Linxup ELD Home Screen

                             

                            Select the ‘back’ button to go to the DSA and ‘Disable Linxup ELD.’

                             

                            Selecting 'Disable Linxup ELD' on ELD Data Service screen

                             

                            After selecting ‘Disable Linxup ELD,’ the option for ‘Linxup ELD’ should disappear:

                             

                            ELD Data Service screen
                             
                             

                            Updating Password and Logging in on a Tablet

                            On Apollo Login Screen select ‘Change Password.’

                             

                            apollo (e-Dash) ELD login screen

                             

                            Enter in the following:

                            • Username
                            • License Number
                            • New Password (twice)

                            Select ‘Change Password.’

                             

                            Change Password screen
                             
                             

                            Updating Password and Logging in on the Portal

                            Navigate to the Apollo login screen through the login link or from the Linxup portal by selecting ELD from the top toolbar and then selecting Apollo. You will be directed to the login screen:

                             

                            Apollo User Login screen

                             

                            If you don't know your new password, select ‘Forgot Password.’

                             

                            Password Recovery screen

                             

                            Password Recovery confirmation screen

                             

                            Apollo will email you a link to reset your password:

                             

                            ELD Portal Password Recovery email

                             

                            Enter your new password.

                             

                            Set New Password screen

                             

                            Sign in with your username and new password.

                             

                            User Login screen

                             

                            Once logged in you will be directed to the Home Screen.

                             

                            Apollo Home Screen
                             
                             

                            Linxup ELD Law Enforcement Driver Cab Card

                            Keep this cab card with the vehicle at all times. Present to law enforcement personnel when requested.

                            Roadside Inspection

                            • The Roadside Inspection feature provides the ability to view the driver daily logs for the past 7 days. It includes information on the vehicle used, shipments and driving statuses. It also has the ability to send all the logs to an intended recipient.

                            To start inspection:

                            1. From the Apollo Home screen, select the ‘officer’ icon.

                             

                            Selecting the Officer icon on the Apollo Home Screen

                             

                            1. DOT Officer will have the option to choose how they want to review the logs: print or transfer (export).

                             

                            Options available to view logs on DOT Inspection screen

                             

                            1. To print view the ‘File Comment’ field must be filled out 4 to view the PDF.

                             

                            Selecting view data transfer on DOT Inspection screen

                             

                            1. If a file needs to be exported, select the ‘FMCSA’ option and fill in the 'File Comment.'

                             

                            Selecting FMCSA on DOT Inspection screen

                             

                            1. To exit the DOT Inspection screens, the driver will need to enter their password. This will take you back to the Apollo Home screen:

                             

                            Enter Password pop up
                             
                             

                             

                            Bring Your Own Device: App Installation Guides

                            Apollo iOS App Installation

                            Download the Apollo ELD App from the iOS Store: https://apps.apple.com/us/app/apollo-eld/id1228288395

                            (iOS Operating System 12 and Higher)

                             

                            Apollo ELD on App Store

                             

                            Open the Apollo ELD App, and consent to the following permissions:

                            1. Allow "Apollo ELD" to use your location: select ‘Allow While Using App.’

                             

                            Allow Location Access pop up

                             

                            1. "Apollo ELD" would like to Use Bluetooth: select ‘OK.’

                             

                            Allow Bluetooth pop up

                             

                            1. "Apollo ELD" would like to Send You Notifications: select ‘Allow.’

                             

                            Allow Notifications pop up


                            To log in, enter the login credentials you received from your Company ELD Admin.

                            Upon signing in, you will need to complete a few simple steps:

                            1. Go to the ‘Vehicle Profile’ screen to select the tractor and trailer, then select ‘Save.’

                             

                            Vehicle Profile screen

                             

                            1. Select ‘Scan’ to search for the vehicle’s JBUS device. Select the correct device serial number and then choose ‘Continue.’

                             

                            Scan Devices screen

                             

                            1. Select ‘Run ELD Diagnostic’ to confirm Apollo is connected to the JBUS device and receiving the correct ECM information:

                             

                            Diagnostics screen

                             

                            1. Select ‘Continue’ to go to the Apollo Home Screen:

                             

                            Apollo ELD home screen

                             

                            Installation is complete!

                             
                             

                            Apollo Android App Installation

                            Download the Apollo ELD App from the Android PlayStore: https://play.google.com/store/apps/details?id=apollo.hos&hl=en_US&gl=US&pli=1

                            (Android Operating System: 5 and Higher)

                             

                            apolloELD on the Android Playstore

                             

                            Open the Apollo ELD App, and consent to the following permissions:

                            1. Allow Apollo ELD to use your location data for ELD records: select 'Agree.'

                             

                            Allow Location Access pop up

                             

                            1. Allow Apollo ELD to use your location data: select 'While Using the App.'

                             

                            NOTE: The App will ask you at a later time if you want to change this option to ‘Allow all the time’ which is preferred by Apollo.

                             

                            Allow Location Access pop up

                             

                            1. Apollo ELD needs to use Bluetooth: select ‘Allow.’

                             

                            Allow Bluetooth pop up

                             

                            1. Apollo ELD needs to send you notifications: select ‘Allow.’

                             

                            Allow Notifications pop up


                             

                            1. Apollo ELD needs to access your photos and videos: select ‘Allow.’

                             

                            Access Photos pop up

                             

                            1. Apollo ELD needs overlay permissions: select ‘Agree’ and then toggle on apollo (e-Dash) ELD.

                             

                            App permission pop up and screen


                             

                            To log in, enter the login credentials you received from your Company ELD Admin.

                            Upon signing in, you will need to complete a few simple steps:

                            1. Go to the ‘Vehicle Profile’ screen to select the tractor and trailer, enter the tractor odometer, then select ‘Save.’

                             

                            Vehicle Profile screen

                             

                            1. Select ‘Scan’ to search for the vehicle’s JBUS device. Select the correct device serial number and then choose ‘Continue.’

                             

                            ECM-Linked Devices screen


                             

                            1. Select ‘Run ELD Diagnostic’ to confirm Apollo is connected to the JBUS device and receiving the correct ECM information:

                             

                            Diagnostic screen

                             

                            1. Select ‘Continue’ to go to the Apollo Home Screen:

                             

                            Apollo ELD home screen

                             

                            Installation is complete!

                             
                             

                             

                            Video Walkthroughs: Desktop Portal

                            Apollo Migration Tool

                             
                             

                            Apollo Dashboard

                             
                             

                            Apollo Manage Tab

                             
                             

                            Apollo Driver Duty Status Tab

                             
                             

                            Apollo Unidentified Logs

                             
                             

                            Apollo Log Edits

                             
                             

                            Apollo Log Books

                             
                             

                            Apollo DVIR

                             
                             

                             

                            If you need additional assistance, please contact us and follow the prompts for Apollo Support (24/7 support). 

                            Our ELD Hardware Technical Support hours of operation are Monday - Friday, 7:00 am - 7:00 pm CT. We're here to help!

                            877-732-4980

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